Revocation Terms
Return policy
Returns, Refunds, Exchange
We will always package our products with great care to ensure they get to you in good condition. However, should a product arrives damaged we ask that you contact us within three days of purchasing/receiving your order. We require the invoice as proof of purchase to complete your return, and then we are happy to accept a return subject to the Return and Exchange Policy below.
Refunds
Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Exchanges
We only replace products if they are defective or damaged. If you need to exchange it for the same item, send us an email at mustheb@hebrideanmustard.com. In general cases well-taken pictures of the defective or damaged are sufficient. In some cases, it might be necessary to send the item back to us. Once we agreed, pack the item(s) for return safety and label it correctly to
The Hebridean Mustard Company
10 Glen Kyles
Isle of Harris
HS5 3TY
Scotland
Once your return is received and inspected, we’ll process your refund and send you an email to let you know. We will send you the refund within 5 business days. The refund will appear in your bank account in about 3-5 business days.
Please be aware that we are not liable for transport damage. If a parcel arrives in a miserable condition and looks like it has fallen off a truck or been run over by a bus, complain to your delivery agent immediately!
Shipping
Please note you will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please consider using a trackable shipping service or purchasing shipping insurance. We cannot and don’t guarantee that we will receive your returned item.
In case of any questions or issues, please send us an email: mustheb@hebrideanmustard.com